Land Rover Problem Report Form

1.

1. Describe your problem:

________________________________________________________________

________________________________________________________________

2.

Now, describe the problem accurately:

________________________________________________________________

________________________________________________________________

3.

Speculate wildly about the cause of the problem:

________________________________________________________________

________________________________________________________________

4.

Problem Severity

Minor ,

Trivial ,

I'm at home ,

I'm within walking distance of public transport

5.

Nature of the problem:

Absolutely no reaction

Strange Noise

Strange Smell

Strange Color

6. Is your ignition key in?

Yes

No

7. Is it turned on?

Yes

No

8. Have you tried to fix it yourself?

Yes

No

9. Have you made it worse?

Yes

10. Have you had "a friend" who "Knows all about cars" try to fix it for you?

Yes

No

11. Did he make it even worse?
Yes
12. Have you read the repair manual?
Yes
No
13. Are you sure you've read the repair manual? Maybe No
14. Are you absolutely certain you've read the repair manual? No
15. If you read the manual, do you think you understood it? Yes No
16.

If 'Yes' then explain why you can't fix the problem yourself.

__________________________________________________________

__________________________________________________________

17.

What were you doing with your car at the time the problem occurred?

__________________________________________________________

__________________________________________________________

18.

If you answered 'nothing' then explain how you found out something's wrong.

__________________________________________________________

__________________________________________________________

19. Are you sure you aren't imagining the problem? Yes No
20. Does ANY other system (like the radio) works? No Never worked
21. Do you have a copy of 'Land Rovers for Dummies'? Yes No
22. Do you have any independent witnesses to the problem? Yes No
23. Do you have any Land Rover products that DO work flawlessly? (not counting clothes) Yes No
24. Is there anyone else you could blame this problem on? Yes No
25. Is the car on fire? Yes Not yet
26. Have you given the ECU a good whack on the top? Yes What's an ECU?
27. Can you do something else instead of bothering me? Yes

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